BuyerKiosk Live is a mobile app that allows store owners and managers to monitor store operations, communicate with employees, and manage tasks remotely.
', 1, 'published', 1, 0, NOW(), NOW(), NOW())" }, { "type": "insert", "description": "Create BuyerKiosk Live - Notes & Tasks article", "database": "kiosk_buykiosk", "check_query": "SELECT id FROM support_articles WHERE slug = 'buyerkiosk-live-notes-tasks'", "sql": "INSERT INTO support_articles (category_id, title, slug, content_md, content_html, author_id, status, is_featured, view_count, created_at, updated_at, published_at) VALUES (11, 'BuyerKiosk Live - Notes & Tasks', 'buyerkiosk-live-notes-tasks', '# BuyerKiosk Live - Notes & Tasks\n\nThe Notes feature in BuyerKiosk Live lets you communicate with employees and manage tasks across all registers where BuyerKiosk Sync is installed.\n\n## Accessing Live Notes\n\n1. Open BuyerKiosk Live\n2. Tap on your store from the dashboard\n3. You will see two tabs at the top: **Messages** and **Tasks**\n\n## Messages vs Tasks\n\n### Messages\nMessages are informational alerts for employees, such as:\n- Upcoming sales or promotions\n- FOM visit notifications\n- Schedule changes\n- General announcements\n\nMessages have a **date range** so they can display for multiple days.\n\n### Tasks\nTasks are actionable items that employees need to complete, such as:\n- Clean the storefront glass\n- Restock a specific section\n- Process a special order\n\nTasks have a **due date** and employees can mark them as:\n- **In Progress** - Currently being worked on\n- **Complete** - Finished\n\n## How Notifications Work\n\nWhen you create a message or task in the Live app:\n\n1. It immediately appears in the BuyerKiosk Sync app on all POS registers\n2. The **N (Notification)** icon on Sync turns red to alert employees\n3. Employees tap the N icon to view the message/task list\n\n## Creating Messages\n\n1. Tap the **Add Message** button\n2. Enter your message text\n3. Set the **Start Date** (when message should start showing)\n4. Set the **End Date** (when message should stop showing)\n5. Tap **Save**\n\n## Creating Tasks\n\n1. Tap the **Add Task** button\n2. Enter the task description\n3. Set the **Due Date**\n4. Tap **Save**\n\nTasks remain visible until completed or past their due date.\n\n## Managing Items\n\n### Viewing Details\nTap on any message or task to see:\n- Full content\n- Creation date\n- Status (for tasks)\n\n### Completing Tasks\nFrom either the Live app or Sync app, employees can:\n1. Tap on a task\n2. Tap **Start Task** to mark as in progress\n3. Tap **Complete Task** when finished\n\n### Deleting Items\n**Important**: Items can only be deleted from the BuyerKiosk Live app. Employees cannot delete messages or tasks from Sync - they can only start/complete tasks.\n\nTo delete:\n1. Tap on the message or task\n2. Tap the **Delete** button\n3. Confirm deletion\n\n## Best Practices\n\n- Keep messages concise and clear\n- Set realistic due dates for tasks\n- Use tasks for actionable items, messages for informational content\n- Check task completion status regularly\n- Delete old messages and completed tasks to keep the list manageable', 'The Notes feature in BuyerKiosk Live lets you communicate with employees and manage tasks across all registers where BuyerKiosk Sync is installed.
', 1, 'published', 0, 0, NOW(), NOW(), NOW())" }, { "type": "insert", "description": "Create BuyerKiosk Sync - Installation Guide article", "database": "kiosk_buykiosk", "check_query": "SELECT id FROM support_articles WHERE slug = 'buyerkiosk-sync-installation'", "sql": "INSERT INTO support_articles (category_id, title, slug, content_md, content_html, author_id, status, is_featured, view_count, created_at, updated_at, published_at) VALUES (12, 'BuyerKiosk Sync - Installation Guide', 'buyerkiosk-sync-installation', '# BuyerKiosk Sync - Installation Guide\n\nThis guide walks you through installing BuyerKiosk Sync on your POS register(s).\n\n## System Requirements\n\nBefore installing, verify your system meets these requirements:\n\n| Configuration | Requirements |\n|--------------|-------------|\n| DRS version 8.3+ | Windows 2008R2 Server with Pervasive 11, Windows XP or Windows 7 POS |\n| DRS version 8.2 | Only if Pervasive 11 is installed |\n\n> **Important**: DRS version 8.2 or higher is required for the integration to work. Contact Winmark Support if you need to upgrade.\n\n## Pre-Installation Steps\n\n### Step 1: Request DRS API Token\n\n1. Open a support ticket using the blue bubble on your BuyerKiosk buy queue screen\n2. Request to be set up for integration\n3. We will obtain your unique DRS API token from Winmark Support\n4. **Allow 24-48 hours** for token provisioning\n\n### Step 2: Create the Default DRS User\n\nThe DRS API requires a default user ID for all buys. From an open POS register:\n\n1. Go to **DRS Security Maintenance** and add a new user:\n - **User Name**: `BuyerKioskCheckIn` (exactly as shown)\n - **Initials**: `BK`\n - **Full Name**: `BuyerKiosk Check In Account`\n - Do not check any other options\n - Click **Save**\n\n2. Set the password:\n - Go to **Miscellaneous** > **Login/Logout**\n - Enter `BuyerKioskCheckIn` for User Name\n - Click **Options** to set a password\n - Use a long, complex password (employees will not need to know it)\n\n> **Note**: If the password is not set or Cannot Change Password is enabled, the account will not work with the API.\n\n## Installation\n\n### Choosing a Windows Profile\n\nBuyerKiosk Sync requires access to the server N: drive and will only run in:\n- **Owner Profile** (recommended for auto-updates)\n- **Trusted User Profile** (manual updates required)\n\n> **Auto-Update Note**: Updates only install automatically in the Owner Profile. In Trusted User Profile, log out and switch to Owner Profile when updates are available.\n\n### Download and Install\n\n1. **Download BuyerKiosk Sync**\n - Contact support via the bubble to get the download password\n - Download the installer file\n\n2. **Rename the file**\n - Change the filename from `BuyerKioskSync._xe` to `BuyerKioskSync.exe`\n - Run the file\n\n3. **Enter Installation Key**\n - Go to your Admin Panel > **Store Admin** > **Sync App**\n - Review and accept the Terms and Conditions\n - Click **Generate New Key**\n - Copy the one-time installation key into the Sync installer\n\n4. **Configure DRS User**\n - Tab to the second field in the setup screen\n - Click **Search DRS for User**\n - Select the BuyerKioskCheckIn user you created\n\n5. **Set Register Options**\n - **Register Number**: Enter the register number you are installing on\n - **Installation Type**: Choose Master or Slave (see below)\n - **Printer Type**: Leave as BK if you purchased our printer\n\n6. **Complete Installation**\n - Click **Submit**\n - Allow the initial historical data parsing to complete\n\n### Master vs Slave Installation\n\n| Type | Purpose | How Many? |\n|------|---------|----------|\n| **Master** | Primary integration - handles adding customers, buys, and most functions | Exactly ONE per store |\n| **Slave** | Secondary - displays data but does not process integration | Additional registers |\n\n> **Important**: Only specify ONE register as Master. Multiple masters will cause conflicts when customers check in.\n\n## Troubleshooting\n\nIf you encounter errors during installation:\n1. Open a support ticket through your browser\n2. Include any error messages you see\n3. Our team will help resolve the issue', 'This guide walks you through installing BuyerKiosk Sync on your POS register(s).
', 1, 'published', 1, 0, NOW(), NOW(), NOW())" }, { "type": "insert", "description": "Create BuyerKiosk Sync - User Manual article", "database": "kiosk_buykiosk", "check_query": "SELECT id FROM support_articles WHERE slug = 'buyerkiosk-sync-user-manual'", "sql": "INSERT INTO support_articles (category_id, title, slug, content_md, content_html, author_id, status, is_featured, view_count, created_at, updated_at, published_at) VALUES (12, 'BuyerKiosk Sync - User Manual', 'buyerkiosk-sync-user-manual', '# BuyerKiosk Sync - User Manual\n\nThis guide covers the main features and daily use of BuyerKiosk Sync.\n\n## Main Screen Overview\n\nThe BuyerKiosk Sync app displays as a small window on your POS register with:\n\n- **Connection Status**: Shows Online (connected) or Offline (no internet)\n- **Todays Goals**: Sales and Buys goals based on last year + your set percentage\n- **Current Totals**: Live Sales and Buy amounts for the day\n\n> **Note**: Integration features only work when status shows Online\n\n## Quick Action Buttons\n\n| Button | Function |\n|--------|----------|\n| **B** | View current buy queue - process buys or sorts directly from Sync |\n| **S** | Record a sale - search customer by phone, auto-loads into DRS |\n| **R** | Record a return - same as sale but for returns |\n| **N** | View notifications - messages and tasks from BuyerKiosk Live |\n| **Gear** | Open administration screen |\n\n## Processing Sales (S Button)\n\n1. Click the **S** button\n2. Enter the customers phone number\n3. Press **Tab** to search\n4. If found, click **Process Customer** to load them into DRS\n5. If no phone number, click **Skip Search** to process as cash sale\n\n> **Tip**: You must be logged in and at the Point of Sale Transaction screen in DRS for this to work.\n\n## Processing Returns (R Button)\n\nSame process as sales, but loads the customer for a return transaction.\n\n## Buy Queue (B Button)\n\nThe buy queue screen shows pending buys with similar functionality to the browser-based version. You can:\n\n- View pending buys\n- Process buys\n- Process sorts\n\n## Notifications (N Button)\n\nWhen the **N** icon turns red, you have new messages or tasks from management via BuyerKiosk Live.\n\nClick to view:\n- **Messages**: Informational announcements\n- **Tasks**: Actionable items with due dates\n\nEmployees can:\n- Mark tasks as In Progress\n- Mark tasks as Complete\n- Add new messages or tasks\n\n> **Note**: Employees cannot delete messages/tasks from Sync - only management can delete via the Live app.\n\n## Administration Screen\n\nClick the gear button to access administrative features including:\n\n- Opening/Closing checklists\n- Submitting daily results\n- Employee management\n- Reports\n\n## Goal Settings\n\nDaily goals are calculated as: Last Years Same Day + Percentage.\n\nTo change the goal percentage:\n1. Go to the Admin Panel online\n2. Navigate to Store Admin settings\n3. Adjust the goal percentage\n\n## Connection Troubleshooting\n\nIf status shows Offline:\n\n1. Check your internet connection\n2. Restart the Sync app\n3. If problem persists, contact support\n\n> **Important**: Customer lookups, buy processing, and goal tracking will not work while offline.', 'This guide covers the main features and daily use of BuyerKiosk Sync.
', 1, 'published', 0, 0, NOW(), NOW(), NOW())" }, { "type": "insert", "description": "Create BuyerKiosk Sync - Daily Operations article", "database": "kiosk_buykiosk", "check_query": "SELECT id FROM support_articles WHERE slug = 'buyerkiosk-sync-daily-operations'", "sql": "INSERT INTO support_articles (category_id, title, slug, content_md, content_html, author_id, status, is_featured, view_count, created_at, updated_at, published_at) VALUES (12, 'BuyerKiosk Sync - Daily Operations', 'buyerkiosk-sync-daily-operations', '# BuyerKiosk Sync - Daily Operations\n\nThis guide covers daily operational features including checklists, daily results submission, reports, and email setup.\n\n## Opening and Closing Checklists\n\n### Setting Up Task Lists\n\nBefore using checklists, define your tasks in the Admin Panel:\n\n1. Go to **Store Admin** > **Task List**\n2. Create your opening and closing task items\n3. Save your task list\n\nOnce defined, tasks automatically populate in Sync each day.\n\n### Using Checklists\n\n1. Open the Administration screen (gear button)\n2. Select **Opening Checklist** or **Closing Checklist**\n3. Shift lead assigns tasks to employees\n4. Employees check off tasks as completed\n5. When done, shift lead adds comments and their name\n6. Click **Submit** to save results\n\n> **Important**: Use the Master register to submit final checklist results.\n\n## Submitting Daily Results\n\nAt the end of each day, after closing checklists are complete and registers are closed:\n\n1. From the Master register, open Administration\n2. Click **Submit Todays Results**\n3. If there are variances, explain them in the notes\n4. Add any final thoughts or comments\n5. Click **Submit**\n\nThis sends an email to the owner with:\n- Financial numbers\n- Buyer/sorter statistics\n- Opening/closing checklist results\n- Any comments from the shift lead\n\n## Daily Summary Email Setup\n\nTo receive daily summary emails:\n\n1. Go to www.buyerkiosk.com/admin\n2. Click your username in the top right\n3. Go to **Settings**\n4. Check the box to enable daily email\n5. Save your settings\n\nEmails are sent after the daily close is submitted.\n\n> **Tip**: Contact support to add additional email recipients.\n\n## Reports and Tools\n\n### Show Items Sold By Day\n\nView sales activity for a date or date range:\n\n1. Open Administration\n2. Click **Show Items Sold By Day**\n3. Select your date range\n4. View and print the report\n\nUse this to:\n- See sales by sub-category\n- Identify items that need restocking\n- Track sales trends\n\nClick column headers to change sort order.\n\n### Send Job Application\n\nText a job application link to potential candidates:\n\n1. Click **Send Job Application**\n2. Enter candidates mobile number\n3. Send the application form link\n\n> **Note**: Requires a Formsite account with a job application form set up. Contact support for configuration help.\n\n## Administrative Functions\n\n### Refresh Employee Table\n\nEmployee data refreshes automatically each morning. Use this button to:\n- Force an immediate refresh\n- Load newly added employees mid-day\n\n### Check For Update\n\nSync checks for updates automatically each morning. Use this to:\n- Manually check for emergency fixes\n- Install updates without restarting the app\n\n> **Tip**: You can also restart the app to check for updates.\n\n### Support-Only Functions\n\nThese options are for technical support troubleshooting:\n- **Show Day Close**: Diagnostic for installation issues\n- **Parse WRemote**: Diagnostic for integration issues\n- **Parse Sales History**: Diagnostic for data sync issues\n\n## Owner Administration Panel\n\nAccess advanced owner-only settings:\n\n1. Click the BuyerKiosk logo **8 times**\n2. Enter the Owner password when prompted\n3. Access advanced configuration options\n\n> **Note**: Contact BuyerKiosk Support for assistance with owner administration features.', 'This guide covers daily operational features including checklists, daily results submission, reports, and email setup.
', 1, 'published', 0, 0, NOW(), NOW(), NOW())" } ]