My son is turning 10 this year. A winter coat and snow boots he wore OFTEN when he was 2 years old were accepted but not a crisp, tags still on dress shirt from last summer? 
Manager was adamant about eluding to having a bad day, "this is JUST how MY day is going..." when my diaper genie fell of the counter because I bumped it (I was not asked to keep it on the floor and was trying to not take up any more room that possible bc there is product all over). Poor experience. Will not be back. 