Yes when I drop merchandise off on 12 July I never received a text message from the store informing that my items were ready to be picked up. However I did receive a text message on the 14th them in the morning around 845 telling me that my items were ready to be picked up. Upon arriving to the store she explained to me that because I did not pick the items up on the day they were dropped off which was 12 July that I could not receive cash I only had the option to get store credit. At that point I asked her to contact the manager and ask if the transaction could be reversed so that I could collect the cash payout. Associate did call and ask and the manager declined which was fine. I just feel like if I Merchandise that day I would have picked my items up. But I did not. 
Am I opinion that is poor customer service