I think it would go a long way to just be honest as to why you're not accepting items. If you have too many girl items and you can't accept any more at this time, that's fine. But to claim that it's from wear or stains when they are dresses with the tags still on them that are brand new, it's a little upsetting to be told it's for wear and stains. I also think you could be a little bit more fair when buying more valuable items. $2 for a pair of new rain boots is not very fair in my opinion.