The items that weren't taken were things that I commonly see the store (in worse condition) my items were like new. The swing I was told "knocked out" the twisters when plugged in. Which sounds like an overloaded outlet not a problem with the swing. While i understand having a standard of quality, I found this strange as I checked all products before bringing them and I had no issues. I did appreciate the customer service and the explanation given during such a busy day. 