The manager or whoever was at the selling desk was extremely rude multiple times. Our checkout cashier was great. The time shown on the tablet stated 30-44 mins. However, the lady at the desk not so politely stated that it was going to be 2 hours - but there was only 3 people in front of us each with not large totes. And we only had one bag. She ignored me when we first came in for a solid five mins. Much room for improvement on her end. 
Watched us stand in line (with a sign that says enter here) just to bring someone else in front of us and tell us the line started on the other side. When our clothes were ready I went back to her to check how much we were getting so that I knew how much we could shop for and instead of just looking on the ticket she made me stand in the checkout line. 