The sign says two totes per customer. Both my husband and I each brought in two totes and ran our separate driver's license. They even assisted my husband because he has never sold here before. Everything was good and we left. We later got a call saying that they would  not be able to count his items due to being from the same household. That was not explained to us, nor does the sign say anything about being from the same household. It clearly states two totes per customer. If the rule is per household, then that is what the signage needs to say. I feel that they should have looked into all the totes and told us that it is per household for future reference. The employees were not rude, and just did what they were told by management.