I thought my experience today was a joke. I walked around the store while my items were checked, 90% of the items I observed looked and smelled like they came from someone’s attic. I actually saw dust on shoes and actually smelled ashtray. Meanwhile 90% of my items still have the tag and were purchased <6mths ago never worn and got rejected. You definitely need a better system as far as what is accepted and probably should enforce “gently used”.