I had brought in two pairs of shoes to be looked at for selling and it took them 20 minutes to tell me that they couldn’t take them because of a few minor stains on them. Perhaps they could’ve asked me before they took them if they had any flaws. I didn’t find it necessary to wait 20 minutes before being told they couldn’t take shoes with any sort of minor flaws. Of course, I wouldn’t bring in shoes that were badly damaged but they did have a few mud spat stains the size of pencil tips on the side. 