I didn't even barely get back into my vehicle after I dropped off multiple bags of clothing when I received a text my stuff was ready I was shocked and thought it was an error so I went into the store and found out they tried to say they couldn't except anything because of a slight smoke odor.1. they didn't even take an article of clothing out because everything I had folded and put on the tops etc of the bags were exactly as I placed them. 2. Noone in our home smokes.3. the associate who first noticed me rudely tried to say they couldn't take the stuff after 7 and it was 3 mins after that time pand I called ahead of time and told them I was dropping Off after work and NEVER mentioned a time they couldn't buy after. 3. What if someone's house burned down and the smell came from that? 4. It's absolutely disgusting you charge so much give so little want top of the line stuff and you don't even wash the stuff because of the sole fact people could have bedbugs lice etc. Such a joke and your staff (manager included at Springfield location) need to be retrained and actually do their job not come up with a bogus excuse because I had multiple bags of clothes and they simply didn't want to go through the stuff also the majority still had the tags on the stuff never been worn.absolutely disgraceful 0/10 would not recommend and yes I will be calling corporate and letting friends and family and posting on Facebook how you guys only except brand name stuff and on top of it who knows who's house it's been in and you don't even wash it.ew.
