Employee Sam at the West Springfield, Ma. store was very helpful and courteous. She made our first time selling and buying items very pleasant and easy. Sam gave us all the info and help we needed. The selling process was fast and we were impressed by the Merchandise and prices. We will be returning for more shopping there and the occasional selling. Overall I was very happy and blown away by what the store has to offer and the great staff. Especially the young lady Sam that helped us with selling and purchasing items. 