Th associate who greeted me was also the associate who checked me out. She was amazing! There were a few hours between when I dropped off my items and when I picked them up- but she remembered who I was. She let me know about the 20% off deal happening when I dropped my items off and gave me time to look over the buy/offer when I returned. Awesome customer service!   I give her 5+ stars! 
The offer for two of my barely (once) used, Kate Spade bags was pretty low, which is why I gave the overall experience one below outstanding. However, the customer service could not have been better!